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  • 24/7 Helpdesk Support
  • Remote Monitoring
  • Parts & Logistics
  • On Site Engineering
  • Professional Services
  • Cloud Solutions
  • Nationwide IT Support
  • China
  • Hong Kong
  • India
  • Indonesia
  • Japan
  • Malaysia
  • Singapore
  • South Korea
  • Taiwan
  • Thailand
  • Vietnam
  • New Zealand
  • HP
  • Dell
  • Cisco
  • NetApp
  • Juniper
  • Oracle/Sun
  • Fujitsu
  • Quantum
  • IBM
  • Hitachi
  • 3Par
  • Broacade
  • EMC

Service Level Agreements

Service level agreements are sometimes looked at as a negative but here at Xuper we believe that working to contracted resolution times can only be a beneficial arrangement. We work to resolution timescales rather than the industry standard response timescales and we believe that this sets us apart giving you real information and an accurate indication of how long an issue will take to be resolved.

Xuper Rapid Response

2 Hours response onsite – 24×7

Xuper Rapid Response

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Xuper Critical Support

4 Hours response onsite – 24×7

Xuper Critical Support

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Xuper Premier Support

4 Hours response onsite – 9×5

Xuper Premier Support

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Xuper Standard Support

NBD onsite – 9×5

Xuper Standard Support

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Guaranteed Fix – All of our Service Levels Agreements are available to upgrade to a premium fix time guaranteed

Customer Service Dedication

At the heart of our managed IT support service is our dedication to being proactive and responsive to your business IT needs.  By monitoring and reporting on your systems 24 hours a day, 7 days a week, we are able to automate tasks and intercept problems that may occur, correcting them before your business even notices the impact.  All the time keeping you informed with our intelligent information systems.