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  • 24/7 Helpdesk Support
  • Remote Monitoring
  • Parts & Logistics
  • On Site Engineering
  • Professional Services
  • Cloud Solutions
  • Nationwide IT Support
  • Full UK Coverage
  • Scotland
  • Wales
  • Full Coverage In Ireland
  • HP
  • Dell
  • Cisco
  • NetApp
  • Juniper
  • Oracle/Sun
  • Fujitsu
  • Quantum
  • IBM
  • Hitachi
  • 3Par
  • Broacade
  • EMC

Managed IT support

Xuper managed IT support services are there to provide confidence in your IT systems and provide the dependency you require from your critical business applications and services.

Service Level Agreements

Service level agreements are sometimes looked at as a negative but here at Xuper we believe that working to contracted resolution times can only be a beneficial arrangement. We work to resolution timescales rather than the industry standard response timescales and we believe that this sets us apart giving you real information and an accurate indication of how long an issue will take to be resolved.

Xuper Support Packages

Get Bronze Support

Telephone support
Xuper’s Bronze remote IT support service give you all the support of a remote help desk team. We will work with you or your software partners to provide support on a remote basis using either the phone, remotely controlling your PC or login in at an agreed time to suit you when you aren’t using your system.
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Get Gold Support

Telephone support
On site support
Spare parts
Our Gold IT support service is our premium support package, giving you the support and confidence of a full team of IT technicians at your disposal. Monitoring and Alerting on all your critical IT systems and business applications. Monthly reports with system information reviews every quarter. Escalation to site with no hidden costs. Project consultant with your own dedicated contact who will understand your IT systems like your own internal IT manager.
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Get Silver Support

Telephone support
On site support
Our Silver business IT support service gives you all the same level of care and attention as our Gold support but without the Parts and Labour included for hardware maintenance. All of your business IT support issues that are escalated are still covered for on-site support with Xuper’s great SLA’s and response times.
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Xuper Premier Support

4 Hours response onsite – 9×5

Xuper Premier Support

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Xuper Critical Support

4 Hours response onsite – 24×7

Xuper Critical Support

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Xuper Rapid Response

2 Hours response onsite – 24×7

Xuper Rapid Response

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Xuper Standard Support

NBD onsite – 9×5

Xuper Standard Support

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Guaranteed Fix – All of our Service Levels Agreements are available to upgrade to a premium fix time guaranteed

Customer Service Dedication

At the heart of our managed IT support service is our dedication to being proactive and responsive to your business IT needs.  By monitoring and reporting on your systems 24 hours a day, 7 days a week, we are able to automate tasks and intercept problems that may occur, correcting them before your business even notices the impact.  All the time keeping you informed with our intelligent information systems.

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